Privacy Policy
Last updated: 1 August 2026
Mabel Castro Travel™ respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how MABEL CASTRO TRAVEL LTD collects, uses, stores and protects your personal information when you visit or use the Mabel Castro Travel™ website.
1. Who We Are
The website mabelcastrotravel.com is operated by:
MABEL CASTRO TRAVEL LTD
Company number: 11918925
Registered office: 82 Jaguar Lane, Bracknell, England, RG12 9SF
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, MABEL CASTRO TRAVEL LTD is the data controller responsible for your personal data.
If you have any questions about how your personal data is handled, you can contact us at:
Email: info@mabelcastrotravel.com
Telephone: +44 20 3538 6191
2. What Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following personal information:
Name and surname
Email address
Telephone number
Address and location information
Travel requirements and preferences that you choose to provide
Information provided through contact or enquiry forms
Booking and travel information where applicable
Payment and transaction information where necessary to process a booking
Communications between you and Mabel Castro Travel™
Technical information about your device and how you use our website
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Time zone
Website pages visited
Approximate location
Referral information
Information about how you interact with our website
Cookie and similar technology information
Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.
3. How We Use Your Personal Data
We may use your personal data to:
Respond to enquiries and requests
Provide travel advice and services
Prepare and manage travel arrangements and bookings
Communicate with you about your enquiries, bookings or services
Process payments where applicable
Provide customer support
Manage our business relationship with you
Improve our website, services and customer experience
Maintain the security and functionality of our website
Detect, prevent and investigate fraud, abuse or security incidents
Comply with legal and regulatory obligations
Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law
We will only use your personal data for purposes that are compatible with the reason it was collected and in accordance with applicable data protection law.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process your personal data where it is necessary to enter into or perform a contract with you, for example when arranging or managing travel services or bookings.
Legal obligation
We may process your personal data where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests
We may process personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include managing and improving our services, maintaining website security, responding to enquiries and managing our business operations.
Consent
Where required, we may rely on your consent to process your personal data, for example for certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw your consent at any time.
5. Marketing
We may send you marketing communications about our travel services, offers, destinations or other relevant information where we have a lawful basis to do so.
Where consent is required, we will ask for your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:
6. Who We Share Your Information With
We may share your personal data where necessary to provide our services or operate our business.
This may include sharing information with:
Airlines, hotels and accommodation providers
Tour operators and travel suppliers
Transport and transfer providers
Insurance providers where applicable
Payment service providers
Technology and website service providers
Email and communication providers
Professional advisers, such as accountants or legal advisers
Government, regulatory or law-enforcement authorities where required by law
We require third-party service providers who process personal data on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
We do not sell your personal data.
7. International Transfers
Some of the service providers we use may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
If you would like further information about international transfers of your personal data, please contact us at:
8. How Long We Keep Your Information
We will only retain your personal data for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, regulatory or reporting requirements.
The exact retention period depends on the type of information and why we need it.
For example, information relating to bookings or transactions may need to be retained for longer than general website enquiries because of legal, accounting or contractual requirements.
When personal data is no longer required, we will securely delete or anonymise it where appropriate.
9. Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal data, including:
The right to be informed about how your personal data is used
The right of access to the personal data we hold about you
The right to rectification of inaccurate or incomplete personal data
The right to erasure of your personal data in certain circumstances
The right to restrict processing in certain circumstances
The right to data portability in certain circumstances
The right to object to certain types of processing, including direct marketing
Rights relating to automated decision-making and profiling, where applicable
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of these rights, please contact:
We may need to verify your identity before completing certain requests.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality and, where applicable, support marketing activities.
Some cookies are necessary for the website to function, while others may require your consent.
Please see our Cookie Policy for further information about the cookies we use and how you can manage your preferences.
11. Website Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Links to Other Websites
Our website may contain links to third-party websites, including travel providers, social media platforms and other external services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
13. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal data from children without appropriate consent where such consent is legally required.
If you believe that a child has provided us with personal data, please contact us at:
14. Complaints
If you have concerns about how we use your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information about making a complaint can be found on the ICO's website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data processing practices.
The latest version will always be published on this page, with the date of the latest update shown at the beginning of the policy.
16. Contact Us
If you have any questions about this Privacy Policy, how we use your personal data, or your data protection rights, please contact us:
MABEL CASTRO TRAVEL LTD
Company number: 11918925
Registered office: 82 Jaguar Lane, Bracknell, England, RG12 9SF
Telephone: +44 20 3538 6191
Email: info@mabelcastrotravel.com
Last updated: 1 August 2026
© 2026 Mabel Castro Travel Ltd
Registered in England and Wales Company
No. 11918925
Privacy Policy • Terms and Conditions • Contact Information
Contact: info@mabelcastrotravel.com | +44 20 3538 6191